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Accessibility statement for Santa's Workshop at the North Pole website

This accessibility statement applies to the website for Santa's Workshop at the North Pole at www.NorthPole.gov.np.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some images may not have appropriate alternative text
  • keyboard navigation on interactive Christmas maps may be difficult and not work as expected
  • PDFs of the Naughty and Nice List are not fully accessible to screen readers

Feedback and contact information

If you need information on this website in a different format like large print, Braille, or audio, please contact us:

  • Email: accessibility@northpole.gov.np
  • Phone: +44 12345 67890 (ask for the Accessibility Elf)

We’ll consider your request and get back to you in 3-5 working days (unless its Christmas Eve, when we'll be wrapping the presents).

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of the North Pole website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: accessibility@northpole.gov.np.

Enforcement procedure

If you’re not happy with how Santa responds to your complaint, you can contact the Equality Advisory and Support Service (EASS) for advice.

Technical information about this website’s accessibility

The North Pole team is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • some decorative images are missing alt attributes. This fails WCAG 1.1.1 (Non-text Content).
  • interactive Christmas maps are not fully usable with a keyboard. This fails WCAG 2.1.1 (Keyboard).
  • PDF versions of the Naughty and Nice List are not tagged correctly for accessibility. This fails WCAG 1.3.1 (Info and Relationships).

What we’re doing to improve accessibility

We are working with Santa’s Workshop IT team to address these issues by 24 December 2024. New accessibility training is being provided for all elves working on content and digital services.

We can also provide different formats of content like maps or the Naughty and Nice list upon request. As an alternative way to access this information, you can also check your stocking for either a present or a lump of coal on Christmas Day to find out which list you are on.

Preparation of this accessibility statement

This statement was prepared on 2 December 2024. It was last reviewed on 2 December 2024.

This website was last tested on 1 December 2024. The test was carried out by the North Pole Digital Accessibility Team using a combination of manual and automated testing tools and tested with our Elf user panel.